Explain calmly and precisely to iTunes Support that the app is not performing as you expected ( ‘I don ‘t like it ‘ or ‘I changed my mind ‘ won’t cut it)Ģ. I received my refund within the hour (nice!) via paypal and was grateful at the painlessness of the procedure. Anyway, I was left with a few lessons that I will herewith share with you:ġ. This was a one-time ocurrence, since all App Store sales are final. But the tone of the email was indeed clear. ITunes Support responded by granting me my wish, while stressing that this was strictly a most exceptional occurence and that I ‘d better not think of doing this kind of thing every week. I should also make sure to include the order reference number from your iTunes receipt. I sent a reminder email and got a response 10 days later, informing me that I had to contact iTunes about the refund, explaining that I ‘ve ‘contacted the app developer for support and would still like a refund ‘.
Next to the developer, to whom I explained simply that I didn ‘t plan to use the app and on that basis I desired my money back. I should please contact the developer for assistance as they cannot provide support or technical aid for an app. First to iTunes Support desk, which as promised sent a reply within 48 hours. No need for speculation, it does exist: the App Store Refund.
Apple may provide or recommend responses as a possible solution based on the information provided every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the. Wasn ‘t it my fault “ I knew what I was buying, didn ‘t I? This site contains user submitted content, comments and opinions and is for informational purposes only. And I also rationalized “ I had done research before buying. I mean, apps don ‘t cost much to begin with. Of course, I didn ‘t think for 1 second to ask for my money back. So I stopped using it and cursed my bad luck. I liked neither its UI nor the unread items limit of 200. I recently bought the RSS reader app Byline and I tried my best to like it and see if it fit my expectations. If you are anything like me, you have bought an app for your iPhone, only to discover that it was not quite what you expected so you perhaps stopped using it or even erased it. This is a short story with a happy ending.
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